![]() 'The staff in the branches can't be faulted, as they tried their best and were friendly, but had no real way of helping me.' How big is this issue? I wasn't receiving it from the impossible-to-contact automated helplines of the banks that never had a suitable option and didn't default to an actual person. 'If I was a more vulnerable, less erudite person, and not a member of Which?, I wouldn't know where to turn to for help. 'My issue all along has been the lack of help received by the banks and the blame culture towards the customer and the other bank. Jonathan told Which? Money the poor treatment by the banks made the process even more stressful. TSB returned £40,000 to Jonathan on 5 February - 19 days after the funds went missing. 'I asked them to print out the information as this was the first time anybody had admitted what the problem was.' Recycled account numbersĪrmed with this new information, Jonathan was able to challenge TSB, and eventually it admitted it had reused an old account number.īut to add to Jonathan's ordeal, TSB said he would have to wait until the money could be retrieved from Lloyds. The account Jonathan had been issued by TSB had a redirect in place, so that the money had been sent to another person. Once the Which? Money helpline got involved, Jonathan was able to prompt the banks to investigate.Įleven days after the money vanished, NatWest wrote to Jonathan to tell him his money was in a Lloyds Bank account and that he should pursue legal action to recover it.īut it took walking into a branch to get to the bottom of the issue. With no bank willing to take responsibility or offer any explanation, Jonathan contacted the Which? Money Helpline. Natwest said it's not as the money was sent as instructed,' he explained to Which? Money. TSB said it's not their problem as the money never got to them. What shocked Jonathan was the lack of help he received from his bank, NatWest, and his new savings provider, TSB. ![]() They accused me of entering the wrong details at which point you start questioning yourself: how could you be so stupid? But it wasn't a simple mistake over a mistyped account number, as the sort code and account number were for a completely different bank,' Jonathan told Which? Money. When he rang up NatWest, it was unable to help. When he checked his online account on NatWest, he saw the money had been sent to a completely different set of account details to the ones he had entered. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |